A Message to our Customers: Coronavirus Update – March 17, 2020
March 17, 2020: COVID-19 UPDATE
In light of Governor Wolf’s announcement yesterday and rapidly changing conditions related to the coronavirus threat, I am writing with an update regarding our company’s operations. Here’s what you need to know:
SERVICE WILL CONTINUE We are mandated to be open for business and our team has implemented a plan that has prepared us to do so. Our technicians will continue to perform routine maintenance, system installations and repairs. Reminder: all our technicians and representatives have been equipped with gloves and masks. At the customer’s request, our team member will use this protective gear when entering the home. Likewise, we ask our customers to inform us if it is not safe for our team members to enter their homes due to illness or suspected illness.
(NOTE: If you need to reschedule an appointment, please be aware that, because our busy air conditioning season arrives soon, there could be a backlog that delays your rescheduled service.)
PAY ONLINE We strongly encourage all of our customers to make payments using our convenient online portal. This is the best, most convenient way to make payments during this public health crisis. You may also mail in your payment or call our office with your bank account details or your credit card information.
PRECAUTIONS AT OUR OFFICES To protect our staff, we are restricting traffic into our offices. Our front door will be locked, and there will be no public access to our offices until further notice. If you absolutely must drop off your payment at a physical location, please note: you will be asked to put payment in a mail slot or a bin in our vestibule. Phone numbers will be posted at our front doors in the event a visitor needs a receipt for a payment, but no one will be admitted to our offices except our employees.
Our team remains on call and available to serve customers during this difficult time. Please, remember to follow all guidelines designed to prevent the spread of coronavirus and to keep our community safe.
We will continue to monitor the situation closely, take any further steps required to enhance safety, and keep you informed of any developments.
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March 15, 2020
Today, I am reaching out to you, and to all our customers, with an important update.
As global concern about the current COVID-19 outbreak grows, our team is doing everything we can to safeguard the health of our customers, our staff and our community at large.
First and foremost, you should know that we will continue our day-to-day operations, including fuel delivery, annual system maintenance, and equipment installations. To do so safely, we have implemented several changes to how we provide service. Here’s what you need to know:
In the home Every day, customers welcome our staff into their homes. As we move forward with service, all our technicians and representatives have been equipped with gloves and masks. At the customer’s request, our team member will use this protective gear when entering the home. Likewise, we ask our customers to inform us if it is not safe for our team members to enter their homes due to illness or suspected illness.
Corporate safeguards We have implemented increased cleaning protocols for all our offices, trucks and equipment, fueling stations and other locations. In addition, we are installing Air Scrubbers at all our offices to reduce particles in the air. Finally, we have offered additional flexibility and support to our employees, who are also dealing with the fallout from this public health crisis.
Fueling services All our Pacific Pride locations will remain open for 24/7 fueling until further notice as part of the “critical infrastructure” defined by Governor Wolf.
Steps you can take To keep yourself and our community safe, remember to follow all guidelines about hand washing, social distancing and other measures. Instead of dropping off your payment in person, mail it in. Remember: you can always use our online portal to request fuel delivery, make payments, and manage your account. Again, if you have any reason to believe our employee would be at risk in your home, we ask that you contact us to reschedule your appointment.
Finally, on a personal note: The coronavirus outbreak poses a challenge – and a required response — unlike anything we have ever seen. Our family-owned companies have been serving the communities of central Pennsylvania for over a century. We have always put our customers and employees first, and that commitment has never been more important than it is today.
We will continue to monitor the situation closely, take any further steps required to enhance safety, and keep you informed of any developments.
Michael DeBerdine, III
CEO
Rhoads Energy Family of Companies