Customer Reviews

Here at EG Smith, we constantly strive to provide the highest level of service to our customers. Read what our customers are saying about us.

I have used this company for a very long time through everything. I recently had to upgrade my oil furnace and they were quick to respond and did quality work in a respectful manner.

G.E., Mertztown, PA - 02/12/23

Great installation!

R.E., Oley, PA - 02/12/23

Dave was a pleasure to work with. Andy and his crew did an excellent job from start to finish. We are very pleased, to say the least. Thanks so much.

M.S., Pottstown, PA - 01/31/23

The guys did a wonderful job!

R.B., Pottstown, PA - 01/20/23

Very happy with the end product!

J.N., Lebanon, PA - 01/19/23

Pleased with my experience. The sales rep and the installation lead person explained many things.

S.K., Bechtelsville, PA - 12/22/22

The technicians that installed our new boiler are top-notch. We got what we paid for. Awesome Job!!!

S.R., Reading, PA - 12/17/22

The technicians were very thorough.

G.H., Reading, PA - 11/17/22

Equipment selection is appropriate for this application, the sizing of equipment is correct and the installation was efficient.

A.K., Lebanon, PA - 11/14/22

Joe P. is a very friendly and knowledgeable person. We like his work.

D.S., Kutztown, PA - 11/02/22

Everyone was excellent from the first call when I explained my need to the very end. I was blessed with your consideration from the beginning. Thank you!

D.W., Reading, PA - 10/28/22

Every E.G. Smith employee I have ever dealt with - including those I encountered while taking care of my elderly father at his home and those who worked as a team to coordinate the installation of the furnace at my home - has been more than helpful and kind. For many years I worked in health care, and I always tried to treat my patients as I would treat my family - this has been my experience with E.G. Smith - employees treating me as they would treat their family.

B.W., Reading, PA - 10/27/22

They were fast installing, let us know that I didn't need to replace my furnace just the A/C unit, which saved us a lot of money. They were truthful and honest. Thank you for job well done.

G.C., Reading, PA - 09/08/22

I have been a customer since our home was built in 1969.

J.B., Reading, PA - 08/15/22

Very impressed. Great job!

K.M., Reading, PA - 08/15/22

The air conditioner is working good. The dehumidifier in the basement is able to keep the humidity at 50 degrees. We don't like the temperature too cold, and 78 for the air conditioner is just fine,

R.G., Temple, PA - 08/03/22

Everyone was very helpful! Very professional!

J.L., Fleetwood, PA - 07/19/22

A very professional installation, the crew was very respectful of our home and did an excellent clean-up when finished.

D.S., Reading, PA - 06/02/22

I have always had a good experience with E.G. Smith.

B.D., Reading, PA - 05/20/22

Great experience from start to finish. Best service ever. Thank you all for your excellent service. You truly treated me like family. You all are the best. Thanks!

B.S., Boyertown, PA - 03/08/22

The workmen were fast and efficient.

R.R., Reading, PA - 01/16/22

Trina was great!

R.S., Reading, PA - 01/04/22

Excellent experience. Everything top-notch.

D.M., Robesonia, PA - 12/31/21

The installers did the job as if they were doing the work in their own house, being careful to check everything and answer any questions I had about the install.

E.Y., Fleetwood, PA - 12/28/21

Great technicians with years of experience. Care and time were put in on my install. Quality install. Thank you.

H.C., Wernersville, PA - 12/08/21

Couldn't be more pleased! Been a happy customer for 22 years!

T.S., Reading, PA - 11/27/21

The Service Techs, Rich, Andy, and Neil, who did our HVAC and Oil Tank install were exceptional! What was originally quoted as a 3 1/2 day job was completed in 1 1/2 days! Trina, in the Sinking Springs office, went above and beyond to help us out with questions and even got us a $500 rebate! Looking forward to having Boyertown Oil as our #1 choice for all of our services and oil needs!

D.S., Gilbertsville, PA - 11/11/21

I have subcontracted to your company in the past as a remodeling contractor for years. Then you took over Auto Service and continued the first-rate oil delivery and annual service. After hurricane IDA in our area on Sept. 1, 2021, I was sure of the top-notch service you would do for our home. Regardless of the Insurance claim $$$ received, it was money well spent. Being in the construction trade since 1977, I watched and listened to the techs who performed their trade. From the intro, work estimate write-up, install, explanation to my questions, and final clean-up. I personally complimented them. Your office peeps are very courteous and informed with the trade they represent off the job site.

K.S., Reading, PA - 11/10/21

I have been with the company for a long time. As far back when it was Berks products. I always had very good service!

D.S., Kutztown, PA - 11/06/21

Did a great job with installation and instructions.

D.B., Fleetwood, PA - 10/25/21

Great service and install team!

A company from Kutztown, PA, Kutztown, PA - 10/20/21

Everyone was very nice especially Trina. Also, the guys that did the installation.

B.R., Douglassville, PA - 10/19/21

The men that installed the unit were exceptional. Great representatives for your company. They were thoughtful in explaining my options since I would not have air conditioning for 1 night. They brought the portable unit and set it up and explained it to me/it worked great by the way. The one representative, his name started with a D but I lost the paper with their names on it, was very exceptional and kind. Your representative answered everything and explained even more from cleaning the filter to emergency shut-offs and he called the office for 2 other questions I had. He went above and beyond and I truly appreciated him. You are lucky (although I was luckier!) to have him on your team. Thank you very much!

J.D., Shillington, PA - 10/14/21

All installers were able to explain questions. Knowledgeable techs with experience. Your company has a high reputation. Will certainly recommend to others. Appreciate the top service!

S.J., Wyomissing, PA - 10/12/21

Everyone I dealt with was a pleasure to deal with.

W.V., Reading, PA - 09/28/21

A/C unit installers arrived on time. They were friendly and kept me informed of the progress of the installation and explained the care and maintenance of the unit regarding its warranty.

L.R., Hamburg, PA - 09/26/21

The installation men were excellent--very polite, hardworking and efficient, and on time.

S.A., Wyomissing, PA - 09/06/21

The team that did the job was excellent. Very professional, very efficient, and very friendly. We are very pleased with the upgrade in the A/C and the work EG Smith did.

K.B., Shillington, PA - 08/24/21

In addition to demonstrating proficiency in their skills, the installation team took great pride in their work. A shipping snafu didn't slow them down; they arranged quickly for the right equipment to be delivered and the job was done on time. Afterward, they took the time to thoroughly explain the system. Great job, thank you!!

G.M., Mertztown, PA - 08/24/21

Everything went smoothly from beginning to end.

D.N., Reading, PA - 08/05/21

Everyone was very helpful and knowledgeable. The service was great from start to finish. Answered all our questions. Everything went smoothly, would definitely recommend the company.

D.S., Macungie, PA - 08/03/21

Matt was right when he said you guys would treat us right all those years ago.

M.H., Reading, PA - 08/03/21

Work completed faster than expected.

L.F., Birdsboro, PA - 07/28/21

The crew did a fine job, no dirt, no noise, no damage, cleaned up and they went the extra effort and got the job done in one day. Didn't have to sleep in heat and humidity that night, it was very much appreciated. Thank You!

G.L., Reading, PA - 07/27/21

Very satisfied. Thank you.

M.G., Reading, PA - 07/20/21

Great service and communication. Always making sure that we had everything we needed while waiting for parts to arrive. Would highly recommend.

D.M., Sinking Spring, PA - 07/20/21

The loss of air conditioning came at a very inopportune time. The temperatures were predicted to be in the 90's in the near future. The installation was accomplished on a Saturday. This all was prior to the 90-degree prediction. The installers were polite and efficient and I appreciated the effort to install the equipment in a more timely manner. I also appreciate and thank you for the gift. It is my second-best favorite candy--the first, being chocolate.

J.S., Reading, PA - 07/11/21

Great experience!

R.A., Reading, PA - 07/06/21

Pls. keep up the good work. Excellent - product, service, and company

A.U., Shillington, PA - 06/09/21

The team did a great job.

D.C., Sinking Spring, PA - 06/03/21

I must say your staff was very knowledgeable and explained the installation completely.

V.L., Reading, PA - 06/03/21

My family has worked with Mack Energy for over 50 years.

J.M., Reading, PA - 05/04/21

We have been a customer for years and have always had great experiences. From the techs that come out to your home, the office personnel, and the salesmen; you get top quality customer service and are in good hands. We knew when we finally upgraded our home HVAC systems, we'd continue using E.G. Smith and feel at ease doing so.

A.N., Wyomissing, PA - 04/12/21

I am well-pleased with the service that E.G. Smith gives.

S.Z., Reading, PA - 03/24/21

Mini-split installation. Quick response to a request for a quote. The salesman took the time to physically measure the room and windows and orientation. Other companies just eyeballed it to propose a size of the unit. The three installers did a nice clean job and ensured the project was planned out prior to starting. Just a stress-free process and great people at E.G Smith. Thank you!

T.S., Laureldale, PA - 03/19/21

Thank you. I appreciate all you all did for me. The job was excellent and the workers were too.

S.N., Reading, PA - 03/18/21

Matt is a great person! The people who installed the furnace were very professional.

J.B., Douglassville, PA - 03/03/21

Good service, helpful staff, good price. I will do business with them in the future.

R.M., Sinking Spring, PA - 02/07/21

I had others give me quotes, but E.G. Smith felt like family. I was comfortable dealing with you!

W.Z., Reading, PA - 02/05/21

Your company has always treated us very well. Timely.

C.G., Wyomissing, PA - 01/27/21

Great work that was done right. Thanks!

D.S., Temple, PA - 12/17/20

It was a terrific experience all around. We feel very informed and we are very glad we made the decision to convert. Five-star experience!

D.B., Reading, PA - 11/30/20

Excellent conversion and it started with Matt. Trina was great to work with, especially with the challenges UGI presented. Rich and Andy made a great time and did an excellent installation. Matt stopped by and "checked" on how everything was going. We are very pleased with the conversion. Thank you.

K.B., Shillington, PA - 11/03/20

Always excellent service.

D.O., Reading, PA - 10/29/20

The work was completed as promised. They did an exceptional job of cleaning up after the installation. The salesman followed up to ensure satisfaction.

T.S., Wyomissing, PA - 10/28/20

From the time we met Matt who gave us a thorough understanding of our options and answered all of our questions, through the installation process and a post-visit by a tech to help adjust hot water temp, it has been a great experience! Special kudos to Trena who through our conversation learned the install would be on my birthday and sent along cupcakes to help us celebrate the day, and again to Matt for helping locate a $500 energy rebate! What a great team experience!

G.D., Lenhartsville, PA - 10/06/20

The install of our new gas furnace was done exceptionally by your employees. The work was best and cleaned up after they were done. The guys doing the work were courteous and friendly. Job well done!! Thank you!!

M.H., Blandon, PA - 10/06/20

We have been customers for many years.

M.S., Reading, PA - 09/21/20

The people who work there are always very helpful.

W.S., West Lawn, PA - 09/17/20

I'm very pleased with the result of the new boiler installation. Matt did a great job getting the right unit spec'd out for our application, and the installers worked quickly and professionally. The work was 100% on time and as promised. This is the second big project EG Smith has helped us with and I'm once again very happy with how everything went. Thanks!

T.W., West Lawn, PA - 09/15/20

The entire EG Smith staff, Michele, Trina, Rick, Jerry, Randy, John, and Matt were a pleasure to work with. Their professionalism and integrity gave me a total sense of confidence that I made the correct choice to work with EG Smith. I would do it again in a heartbeat.

J.G., Mohnton, PA - 09/10/20

I have been with E.G. Smith for many years and have never had a problem of any kind. That explains itself.

D.Y., Fleetwood, PA - 09/08/20

The salesman, Matt, was outstanding.

M.J., Reading, PA - 09/03/20

Good product. The installer has a lot of knowledge. The price was competitve. The installation was clean and the salesman was friendly.

R.O., Wyomissing, PA - 08/14/20

Everyone at your company has always been completely professional!

K.W., Sinking Spring, PA - 08/14/20

Great job. I'm very satisfied.

R.S., Reading, PA - 08/07/20

The installers arrived on time and even had the new central air conditioning unit up and running that night. We are very happy with the unit and the purchase!

T.L., Oley, PA - 08/05/20

Matt was really good at addressing the issues we had in the home especially with cooling the upper floors. Clint and team were great with the install. i liked the attention that was given by coming back on another day after the AC had a chance to run for a few days. He took his time to really check over the vents and balance the ducts. It wasn't a rushed job for sure. So far so good, we're happy.

R.S., Sinking Spring, PA - 08/05/20

Very prompt and courteous responses to our needs. Matt was also willing to refill coolant before the replacement of the system- to get us through the interim.

D.D., Reading, PA - 08/05/20

Customer for decades. Own rental properties, many various jobs over years.

S.O., Bernville, PA - 08/04/20

Our job was a 2-day job. I commented to the installers on the 2nd day how clean they left the area, even knowing they would be back the next day. They did a fantastic job.

D.W., Wernersville, PA - 08/02/20

Can't say thank you enough for the quick response and help when my 25 year old HVAC system went out during the hottest month of the summer. Have used EG Smith in the past and I always feel their service to their customers is excellent. From the techs to the salesman, Matt and the office staff, all very helpful and friendly.

D.C., Wernersville, PA - 07/31/20

We are long time customers of Berks Products and very much appreciate that your company keeps experienced technicians on staff so that we can ensure that our tenants always have heat or air conditioning when they need it. We also appreciate your service at our home as well.

E.B., Breinigsville, PA - 07/27/20

I was happy with experience.

W.S., Shillington, PA - 07/20/20

They are very thorough and efficient does great work. Been clients for years would recommend to anyone

M.M., Robesonia, PA - 07/19/20

Always pleasant when receptionist takes your call. Always helpful and always has a smile in her voice.

M.S., Reading, PA - 07/18/20

Very timely, well priced, and work was completed just as expected.

R.H., Wernersville, PA - 07/08/20

Timelines exceeded our expectations!

K.C., Sinking Spring, PA - 07/07/20

Matt was our salesman and is a 'diamond', he was very informative with the product, service, and pricing. I will recommend him to others that need your services.

P.K., Sinking Spring, PA - 07/07/20

Was very pleased with the work and the professionalism of all the employees.

J.R., Wyomissing, PA - 06/30/20

Thank you!

D.B., Reading, PA - 05/31/20

Your response to my emergency was outstanding. Your entire team was great and went above and beyond to help us out quickly.

J.C., Hamburg, PA - 05/22/20

Am always pleased with E.G. Smith.

A.F., Sinking Spring, PA - 05/22/20

I believe you have the best technical staff in the area. They are always punctual, polite, and helpful.

W.S., Morgantown, PA - 05/10/20

All employees of the company were nice and polite and answered all questions The men that did the work worked hard. I was impressed by all. They even liked my dog and said goodbye to her which was the best. They were trustworthy. I would tell anyone to use their services. Thanks to all!

K.K., Temple, PA - 05/08/20

Very pleased with the people and how helpful they were.

F.H., Sinking Spring, PA - 03/26/20

The two gentlemen that installed the geothermal unit were excellent. Great representation of E.G. Smith Inc.

T.C., Mohrsville, PA - 03/20/20

Everything went very smoothly, the salesperson Matt was very knowledgeable and courteous, the workers were very nice and knew exactly what they were supposed to do.

A company from Reading, PA, Reading, PA - 03/20/20

Bob and Trina were very helpful.

D.K., Douglassville, PA - 03/12/20

Long time customer. Very impressed with employers especially Mary Ann and Mike. Their kindness and helpfulness were so appreciated. Clint and Andy were great too.

D.Y., Reading, PA - 03/06/20

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