Customer Reviews

Here at EG Smith, we constantly strive to provide the highest level of service to our customers. Read what our customers are saying about us.

Did a great job with installation and instructions.

D.B., Fleetwood, PA - 10/25/21

Great service and install team!

A company from Kutztown, PA, Kutztown, PA - 10/20/21

Everyone was very nice especially Trina. Also, the guys that did the installation.

B.R., Douglassville, PA - 10/19/21

The men that installed the unit were exceptional. Great representatives for your company. They were thoughtful in explaining my options since I would not have air conditioning for 1 night. They brought the portable unit and set it up and explained it to me/it worked great by the way. The one representative, his name started with a D but I lost the paper with their names on it, was very exceptional and kind. Your representative answered everything and explained even more from cleaning the filter to emergency shut-offs and he called the office for 2 other questions I had. He went above and beyond and I truly appreciated him. You are lucky (although I was luckier!) to have him on your team. Thank you very much!

J.D., Shillington, PA - 10/14/21

All installers were able to explain questions. Knowledgeable techs with experience. Your company has a high reputation. Will certainly recommend to others. Appreciate the top service!

S.J., Wyomissing, PA - 10/12/21

Everyone I dealt with was a pleasure to deal with.

W.V., Reading, PA - 09/28/21

A/C unit installers arrived on time. They were friendly and kept me informed of the progress of the installation and explained the care and maintenance of the unit regarding its warranty.

L.R., Hamburg, PA - 09/26/21

The installation men were excellent--very polite, hardworking and efficient, and on time.

S.A., Wyomissing, PA - 09/06/21

The team that did the job was excellent. Very professional, very efficient, and very friendly. We are very pleased with the upgrade in the A/C and the work EG Smith did.

K.B., Shillington, PA - 08/24/21

In addition to demonstrating proficiency in their skills, the installation team took great pride in their work. A shipping snafu didn't slow them down; they arranged quickly for the right equipment to be delivered and the job was done on time. Afterward, they took the time to thoroughly explain the system. Great job, thank you!!

G.M., Mertztown, PA - 08/24/21

Everything went smoothly from beginning to end.

D.N., Reading, PA - 08/05/21

Everyone was very helpful and knowledgeable. The service was great from start to finish. Answered all our questions. Everything went smoothly, would definitely recommend the company.

D.S., Macungie, PA - 08/03/21

Matt was right when he said you guys would treat us right all those years ago.

M.H., Reading, PA - 08/03/21

Work completed faster than expected.

L.F., Birdsboro, PA - 07/28/21

The crew did a fine job, no dirt, no noise, no damage, cleaned up and they went the extra effort and got the job done in one day. Didn't have to sleep in heat and humidity that night, it was very much appreciated. Thank You!

G.L., Reading, PA - 07/27/21

Very satisfied. Thank you.

M.G., Reading, PA - 07/20/21

Great service and communication. Always making sure that we had everything we needed while waiting for parts to arrive. Would highly recommend.

D.M., Sinking Spring, PA - 07/20/21

The loss of air conditioning came at a very inopportune time. The temperatures were predicted to be in the 90's in the near future. The installation was accomplished on a Saturday. This all was prior to the 90-degree prediction. The installers were polite and efficient and I appreciated the effort to install the equipment in a more timely manner. I also appreciate and thank you for the gift. It is my second-best favorite candy--the first, being chocolate.

J.S., Reading, PA - 07/11/21

Great experience!

R.A., Reading, PA - 07/06/21

Pls. keep up the good work. Excellent - product, service, and company

A.U., Shillington, PA - 06/09/21

The team did a great job.

D.C., Sinking Spring, PA - 06/03/21

I must say your staff was very knowledgeable and explained the installation completely.

V.L., Reading, PA - 06/03/21

My family has worked with Mack Energy for over 50 years.

J.M., Reading, PA - 05/04/21

We have been a customer for years and have always had great experiences. From the techs that come out to your home, the office personnel, and the salesmen; you get top quality customer service and are in good hands. We knew when we finally upgraded our home HVAC systems, we'd continue using E.G. Smith and feel at ease doing so.

A.N., Wyomissing, PA - 04/12/21

I am well-pleased with the service that E.G. Smith gives.

S.Z., Reading, PA - 03/24/21

Mini-split installation. Quick response to a request for a quote. The salesman took the time to physically measure the room and windows and orientation. Other companies just eyeballed it to propose a size of the unit. The three installers did a nice clean job and ensured the project was planned out prior to starting. Just a stress-free process and great people at E.G Smith. Thank you!

T.S., Laureldale, PA - 03/19/21

Thank you. I appreciate all you all did for me. The job was excellent and the workers were too.

S.N., Reading, PA - 03/18/21

Matt is a great person! The people who installed the furnace were very professional.

J.B., Douglassville, PA - 03/03/21

Good service, helpful staff, good price. I will do business with them in the future.

R.M., Sinking Spring, PA - 02/07/21

I had others give me quotes, but E.G. Smith felt like family. I was comfortable dealing with you!

W.Z., Reading, PA - 02/05/21

Your company has always treated us very well. Timely.

C.G., Wyomissing, PA - 01/27/21

Great work that was done right. Thanks!

D.S., Temple, PA - 12/17/20

It was a terrific experience all around. We feel very informed and we are very glad we made the decision to convert. Five-star experience!

D.B., Reading, PA - 11/30/20

Excellent conversion and it started with Matt. Trina was great to work with, especially with the challenges UGI presented. Rich and Andy made a great time and did an excellent installation. Matt stopped by and "checked" on how everything was going. We are very pleased with the conversion. Thank you.

K.B., Shillington, PA - 11/03/20

Always excellent service.

D.O., Reading, PA - 10/29/20

The work was completed as promised. They did an exceptional job of cleaning up after the installation. The salesman followed up to ensure satisfaction.

T.S., Wyomissing, PA - 10/28/20

From the time we met Matt who gave us a thorough understanding of our options and answered all of our questions, through the installation process and a post-visit by a tech to help adjust hot water temp, it has been a great experience! Special kudos to Trena who through our conversation learned the install would be on my birthday and sent along cupcakes to help us celebrate the day, and again to Matt for helping locate a $500 energy rebate! What a great team experience!

G.D., Lenhartsville, PA - 10/06/20

The install of our new gas furnace was done exceptionally by your employees. The work was best and cleaned up after they were done. The guys doing the work were courteous and friendly. Job well done!! Thank you!!

M.H., Blandon, PA - 10/06/20

We have been customers for many years.

M.S., Reading, PA - 09/21/20

The people who work there are always very helpful.

W.S., West Lawn, PA - 09/17/20

I'm very pleased with the result of the new boiler installation. Matt did a great job getting the right unit spec'd out for our application, and the installers worked quickly and professionally. The work was 100% on time and as promised. This is the second big project EG Smith has helped us with and I'm once again very happy with how everything went. Thanks!

T.W., West Lawn, PA - 09/15/20

The entire EG Smith staff, Michele, Trina, Rick, Jerry, Randy, John, and Matt were a pleasure to work with. Their professionalism and integrity gave me a total sense of confidence that I made the correct choice to work with EG Smith. I would do it again in a heartbeat.

J.G., Mohnton, PA - 09/10/20

I have been with E.G. Smith for many years and have never had a problem of any kind. That explains itself.

D.Y., Fleetwood, PA - 09/08/20

The salesman, Matt, was outstanding.

M.J., Reading, PA - 09/03/20

Good product. The installer has a lot of knowledge. The price was competitve. The installation was clean and the salesman was friendly.

R.O., Wyomissing, PA - 08/14/20

Everyone at your company has always been completely professional!

K.W., Sinking Spring, PA - 08/14/20

Great job. I'm very satisfied.

R.S., Reading, PA - 08/07/20

The installers arrived on time and even had the new central air conditioning unit up and running that night. We are very happy with the unit and the purchase!

T.L., Oley, PA - 08/05/20

Matt was really good at addressing the issues we had in the home especially with cooling the upper floors. Clint and team were great with the install. i liked the attention that was given by coming back on another day after the AC had a chance to run for a few days. He took his time to really check over the vents and balance the ducts. It wasn't a rushed job for sure. So far so good, we're happy.

R.S., Sinking Spring, PA - 08/05/20

Very prompt and courteous responses to our needs. Matt was also willing to refill coolant before the replacement of the system- to get us through the interim.

D.D., Reading, PA - 08/05/20

Customer for decades. Own rental properties, many various jobs over years.

S.O., Bernville, PA - 08/04/20

Our job was a 2-day job. I commented to the installers on the 2nd day how clean they left the area, even knowing they would be back the next day. They did a fantastic job.

D.W., Wernersville, PA - 08/02/20

Can't say thank you enough for the quick response and help when my 25 year old HVAC system went out during the hottest month of the summer. Have used EG Smith in the past and I always feel their service to their customers is excellent. From the techs to the salesman, Matt and the office staff, all very helpful and friendly.

D.C., Wernersville, PA - 07/31/20

We are long time customers of Berks Products and very much appreciate that your company keeps experienced technicians on staff so that we can ensure that our tenants always have heat or air conditioning when they need it. We also appreciate your service at our home as well.

E.B., Breinigsville, PA - 07/27/20

I was happy with experience.

W.S., Shillington, PA - 07/20/20

They are very thorough and efficient does great work. Been clients for years would recommend to anyone

M.M., Robesonia, PA - 07/19/20

Always pleasant when receptionist takes your call. Always helpful and always has a smile in her voice.

M.S., Reading, PA - 07/18/20

Very timely, well priced, and work was completed just as expected.

R.H., Wernersville, PA - 07/08/20

Timelines exceeded our expectations!

K.C., Sinking Spring, PA - 07/07/20

Matt was our salesman and is a 'diamond', he was very informative with the product, service, and pricing. I will recommend him to others that need your services.

P.K., Sinking Spring, PA - 07/07/20

Was very pleased with the work and the professionalism of all the employees.

J.R., Wyomissing, PA - 06/30/20

Thank you!

D.B., Reading, PA - 05/31/20

Your response to my emergency was outstanding. Your entire team was great and went above and beyond to help us out quickly.

J.C., Hamburg, PA - 05/22/20

Am always pleased with E.G. Smith.

A.F., Sinking Spring, PA - 05/22/20

I believe you have the best technical staff in the area. They are always punctual, polite, and helpful.

W.S., Morgantown, PA - 05/10/20

All employees of the company were nice and polite and answered all questions The men that did the work worked hard. I was impressed by all. They even liked my dog and said goodbye to her which was the best. They were trustworthy. I would tell anyone to use their services. Thanks to all!

K.K., Temple, PA - 05/08/20

Very pleased with the people and how helpful they were.

F.H., Sinking Spring, PA - 03/26/20

The two gentlemen that installed the geothermal unit were excellent. Great representation of E.G. Smith Inc.

T.C., Mohrsville, PA - 03/20/20

Everything went very smoothly, the salesperson Matt was very knowledgeable and courteous, the workers were very nice and knew exactly what they were supposed to do.

A company from Reading, PA, Reading, PA - 03/20/20

Bob and Trina were very helpful.

D.K., Douglassville, PA - 03/12/20

Long time customer. Very impressed with employers especially Mary Ann and Mike. Their kindness and helpfulness were so appreciated. Clint and Andy were great too.

D.Y., Reading, PA - 03/06/20

Your entire staff knows how to do it right. Great job.

K.H., Reading, PA - 02/29/20

I cannot say enough about this company and their employees. Their quick response and helpfulness were second to none.

S.M., Kutztown, PA - 02/29/20

Your salesman Matt is perfect! All honesty and no hard sell. Great experience.

J.T., Fleetwood, PA - 01/17/20

I am a loyal customer so that is the reason I called you.

R.K., Birdsboro, PA - 01/09/20

I have been coming to E.G. Smith since I built my home in 1952.

D.C., Shoemakersville, PA - 12/13/19

We were very pleased with the service we received. The salesperson and the installers were great!

R.B., Reading, PA - 12/04/19

Everyone was very nice. They explained things so that I could understand.

T.M., Alburtis, PA - 11/04/19

I have been with this company for over 50 years.

D.T., Reading, PA - 10/19/19

Long-time family relationship--happy to do business with a company that supports local community!!!

M.G., Reading, PA - 10/18/19

Bob is an excellent sales rep for E.G. Smith. He was very knowledgeable, efficient and friendly. The installation crew did an outstanding job going over and above expectations to ensure the new air conditioner was up and running before they left on day one of the removal and installation job. It was a very warm and humid day and I really appreciated their efforts. Great job all around!

K.W., Mohnton, PA - 10/06/19

Employees are polite and pleasant to talk to. I have been using your company for many years and have had always had prompt service.

R.L., Birdsboro, PA - 09/26/19

Very pleased with the service. Provided a hot water heater until the installation was completed. Staff was courteous and polite.

W.J., Kutztown, PA - 09/24/19

I love E.G. Smith. They came out immediately when I didn't have air conditioning. They took care of it the next day. Wonderful employees!

N.W., Wyomissing, PA - 09/17/19

Our installers, Roy and Brian, were outstanding and I was impressed with how they treated me and my home as a valued customer.

T.F., Sinking Spring, PA - 09/07/19

Class A operation from start to finish. I would highly recommend this company to anyone.

B.F., Reading, PA - 09/04/19

Extremely impressed with the workmanship of the two installers.

J.G., Reading, PA - 09/03/19

Mike is an excellent salesperson who made us feel comfortable with this large purchase. The team was so respectful of our home and they were clean too. Job well done!

B.G., Reading, PA - 08/21/19

Great service. Bob answered all of my questions. Techs were on time, courteous and efficient. Did the A/C unit in the time designated. It has been working flawlessly since. It keeps the rooms at a constant temperature.

W.J., Kutztown, PA - 07/29/19

I was very satisfied with the work. Thanks again.

G.S., Wernersville, PA - 07/29/19

My service was fast and complete. Everything works great after install. The technicians were friendly.

D.M., Robesonia, PA - 06/22/19

The men who worked in our home doing the installation were fabulous! They showed us the work they performed, how to work the units and cleaned up so well. I have recommended your company to others and I will continue to do so. Thank you!

J.Y., West Lawn, PA - 07/21/18

The sales rep was very thorough and gave me several options. The two installers were very good and actually stayed late to get the installation done in one day; this meant that we were not without heat overnight. Another technician was also very good when he returned to install a component that was required after the city inspected the installation.

T.S., Reading, PA - 01/26/18

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